Privacy Policy of Northbridge Regional Services Ltd

Effective date: 20 July 2026

1. Introduction and company information

This Privacy Policy explains how Northbridge Regional Services Ltd collects, uses, stores, discloses, and otherwise processes personal data when operating its regional services business, including through its website, communications, customer interactions, service delivery activities, and related administrative functions.

Northbridge Regional Services Ltd acts as the data controller for the personal data described in this Privacy Policy, meaning it determines the purposes and means of processing.

Company details:

This Privacy Policy should be read together with any terms of service, notices, consent statements, or other information provided to you from time to time.

2. Data collection and processing

Northbridge Regional Services Ltd may collect and process the following categories of personal data, depending on your relationship with us and how you interact with our services:

We may collect personal data directly from you, automatically through our systems and websites, from third parties such as service providers or business partners, or from publicly available sources where permitted by law.

We do not intentionally collect special category data unless it is necessary and permitted under applicable law, and where required we will request appropriate consent or rely on another lawful basis.

3. Purpose of data processing

Northbridge Regional Services Ltd processes personal data for the following purposes:

4. Legal basis for processing

We process personal data only where we have a lawful basis to do so under applicable privacy laws. Depending on the circumstances, our legal bases may include:

Where we rely on legitimate interests, these may include managing and improving our services, maintaining security, handling customer relationships, preventing fraud, and administering our operations efficiently.

5. Data sharing and third parties

Northbridge Regional Services Ltd may share personal data with third parties only where necessary and appropriate for the purposes described in this Privacy Policy. These third parties may include:

All third parties are required to handle personal data securely and in accordance with applicable legal obligations. We do not sell personal data.

6. Data transfer to third countries

Depending on the systems and service providers we use, personal data may be transferred to, stored in, or accessed from countries outside the United Kingdom and, where applicable, outside the European Economic Area.

Where such transfers occur, Northbridge Regional Services Ltd will take appropriate safeguards to protect your personal data, which may include:

We will ensure that any international transfer is carried out in a manner consistent with applicable privacy requirements.

7. Storage duration

Northbridge Regional Services Ltd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, tax, regulatory, and reporting obligations, or to establish, exercise, or defend legal claims.

The retention period depends on factors such as:

When personal data is no longer required, we will securely delete it, anonymise it, or otherwise ensure it is no longer identifiable, unless retention is required by law.

8. User rights

Subject to applicable law, you may have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details provided in the Contact Information section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

If you withdraw consent, we may be unable to continue providing certain optional features or communications that depend on it. You may withdraw consent by contacting Northbridge Regional Services Ltd at [email protected].

10. Right to complain

If you have concerns about how Northbridge Regional Services Ltd handles your personal data, we encourage you to contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the relevant supervisory authority or data protection regulator in your jurisdiction, particularly where you believe that your rights have been infringed.

For UK residents, this may include the Information Commissioner's Office (ICO). Details of the relevant authority may vary depending on your location and the applicable law.

11. Data security

Northbridge Regional Services Ltd implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include, where appropriate:

While we work to protect your personal data, no system can be guaranteed to be completely secure. You should also take care to protect your own information, including any passwords or account credentials.

12. Contact information

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:

13. Changes to privacy policy

Northbridge Regional Services Ltd may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, technology, or applicable legal obligations.

Any updates will take effect when published on our website or otherwise communicated to you, unless a different effective date is stated. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

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